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The Full Handbook

Glossary
High Level Standards
Prudential Standards
Business Standards
- COBS Conduct of Business Sourcebook
- ICOBS Insurance: Conduct of Business sourcebook
- MCOB Mortgages and Home Finance: Conduct of Business sourcebook
  - MCOB 1 Application and purpose
  - MCOB 2 Conduct of business standards: general
  - MCOB 3 Financial Promotion of qualifying credit, home reversion plans and regulated sale and rent back agreements
  - MCOB 4 Advising and selling standards
  - MCOB 5 Pre-application disclosure
  - MCOB 6 Disclosure at the offer stage
  - MCOB 7 Disclosure at start of contract and after sale
  - MCOB 8 Equity release: advising and selling standard
  - MCOB 9 Equity release: product disclosure
  - MCOB 10 Annual Percentage Rate
  - MCOB 11 Responsible lending, and responsible financing of home purchase plans
  - MCOB 12 Charges
  - MCOB 13 Arrears and repossessions: regulated mortgage contracts and home purchase plans
  - Transitional Provisions and Schedules
- BCOBS Banking: Conduct of Business sourcebook
- CASS Client Assets
- MAR Market Conduct
Regulatory Processes
Redress
Specialist sourcebooks
Listing, Prospectus and Disclosure
Handbook Guides
Regulatory Guides

Full Handbook / MCOB / 13

Arrears and repossessions: regulated mortgage contracts and home purchase plans (MCOB 13)

Reference Code	Title
MCOB 13.1	Application
MCOB 13.2	Purpose
MCOB 13.3	Dealing fairly with customers in arrears: policy and procedures
MCOB 13.4	Arrears: provision of information to the customer of a regulated mortgage contract1
MCOB 13.5	Dealing with a customer in arrears or with a 1sale shortfall on a regulated mortgage contract1
MCOB 13.6	Repossessions
MCOB 13.7	Business loans
MCOB 13.8	1Home purchase plans